Frequently Asked Questions
Everything you need to know about our stone-ground chocolate.
What makes Taza Chocolate different from other brands?
We use traditional Mexican stone-ground techniques. By using hand-carved granite millstones, we preserve the bold flavor and unique gritty texture of organic cacao, rather than over-processing it.
Is your chocolate vegan and gluten-free?
Yes, all Taza Chocolate products are Certified Gluten-Free and dairy-free. Our chocolate is 100% plant-based and vegan-friendly.
How do you handle shipping during warm summer months?
To prevent melting, we ship orders in insulated packaging with ice packs during warm weather. We also offer expedited shipping options to ensure your chocolate arrives in perfect condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping rates and delivery times vary by location and are calculated at checkout.
Is your cacao ethically sourced?
Absolutely. Taza is a pioneer in Direct Trade cacao. We pay premium prices directly to farmers, ensuring fair wages and sustainable farming practices that exceed Fair Trade standards.